YEARS
Residential complete system
For an owner-occupied garage, basement, or similar residential space.
WARRANTY & FLOOR CARE
Real warranty terms. Clear care steps.
Know the workmanship coverage before the project starts and what to do if a concern appears later.
YEARS
Commercial complete system
For a commercial, shop, warehouse, retail, or other business-use space.
YEAR
Repair, recoat, or maintenance work
For an agreed repair-only scope, maintenance recoat, or partial restoration.
WRITTEN LIMITED WORKMANSHIP WARRANTY
Know what is covered before work begins.
This warranty applies to eligible work contracted and installed on or after September 20, 2026. A complete system means Rose City Customs prepared the concrete and supplied and installed the coating assembly described in the signed quote. If the signed project agreement contains system-specific warranty terms, those written terms form part of this warranty.
During the applicable period, Rose City Customs warrants that the installed work will be free from peeling, flaking, blistering, or loss of adhesion caused by our surface preparation or application workmanship. A covered claim will be inspected and, at our option, repaired or recoated in the affected area without charge for the labour and coating materials needed for that repair.
WHAT SITS OUTSIDE THE WARRANTY
Clear limits. No fine-print maze.
The workmanship warranty covers our preparation and application. These conditions involve the slab, environment, use, later work, or a separate manufacturer warranty.
Cracks, joints, heaving, settlement, spalling, or other movement or failure of the concrete slab.
Moisture vapour, hydrostatic pressure, flooding, leaks, or water entry unless a specific moisture-mitigation system and its coverage are included in the signed scope.
Oil, silicone, chemical, or other contamination that could not reasonably be identified during preparation.
Scratches, loss of gloss, tire marks, staining, UV colour change, or colour variation that does not affect coating adhesion.
Impact, gouging, welding or heat damage, chemical attack, misuse, neglected cleaning, or loads and uses outside the agreed project purpose.
Work changed, cut, patched, coated, or repaired by another party after our installation.
Product defects covered separately by a manufacturer's warranty and areas outside the written project scope.
If you are unsure whether an issue may be covered, send photos and contact us. We will review the concern against the written project scope.
WARRANTY CLAIMS
Three steps. One clear record.
- 01
Contact us promptly
Tell us about the issue within 30 days of discovering it.
- 02
Send the project details
Include the project address, invoice or quote reference, a description, and clear photos.
- 03
Leave the area available
Do not grind, patch, coat, or otherwise alter the area before we review it.
The original contracting customer may make a claim for the installed property. Transfer to a new owner requires written approval from Rose City Customs.
LOOK AFTER THE FINISH
Simple care protects the floor you see every day.
- 01 · GRITSweep or dust-mop abrasive dirt.
- 02 · WINTERRinse away salt and slush.
- 03 · CLEANERSUse a coating-approved product and soft tool.
- 04 · SPILLSWipe them promptly and check chemical compatibility.
Follow the return-to-service schedule provided for the installed products. Concrete can move, and drains, door edges, and joints see extra use. If you notice lifting, unusual wear, or a new crack, take photos and contact us early.
Read the detailed floor-cleaning guide ↗THE LEGAL NOTE
Your legal rights remain.
This limited workmanship warranty is in addition to rights that cannot be excluded under Ontario law. It does not replace any written manufacturer warranty that applies to a product used in the project.
Effective date: September 20, 2026.
START WITH THE CONCRETE
Photos and dimensions
get the conversation moving.
Send the space details for a planning conversation. Final scope and price depend on the slab and the system selected. Visits to 5580 Walker Rd Unit 1, Windsor, are by appointment only.